Returns/Exchanges
All returns and exchanges must be pre-approved within 30 days of receipt. Custom jewelry and fused glass is not returnable.  No returns or exchanges will be made for purchases older than 90 days. Email bruce@pumpkinglass.com for a RA (return authorization number),. There is a 5% restocking fee for any returns without defect. There is no fee for exchanges. Product must be in new condition, unopened, and unused. Shipping charges are non-refundable. Customer is responsible for the cost of shipping returned items. except in the case of defect. A copy of your original receipt must be included in the returned package for proper processing. We are not responsible for lost or stolen packages.

Returns Associated with Substandard Product or Shipping Errors
In the event that Pumpkin Glass ships products with defects or products that were not part of the order, Pumpkin Glass will issue the customer a Return Authorization (RA) number and shipping labels so that the items in question can be returned at our expense. Customers should report such issues and request RA's by emailing bruce@pumpkinglass.com. Upon receipt of returned shipment, we conduct a Quality Assurance test to determine the appropriate resolution. If the customer received defective goods, we will send a replacement at no cost. Shipping charges related to the original order will not be refundable.